I have had a deeply disappointing and frustrating experience with CitizenCard ID. I made my application well over two weeks ago, and paid the fee upfront, expecting a prompt service, smooth application and good communication. However, I have been left unsupported and ignored, with my application (ID: 634065) left on hold indefinitely.My application was put on hold initially as the photographs of my ID were unclear, however the application process insisted on using a website with poor camera control to take the photos and no matter what manner of lighting or angles or flash/no flash I used, the photos would not come out clear. Therefore, predictably, my application was placed on hold and I was told to expect a message from them soon.It has been over two weeks since my application was placed on hold and despite sending emails to contact@citizencard. com and postofficepasscard@citizencard. com (their website says to expect a reply in 48 hours), I have been entirely ignored and my application frozen without any updates. I have checked my junk emails and inbox daily and tried my best to contact CitizenCard in other ways, however they provide no phone number or online chat service and have utterly neglected my application after taking my money. I am deeply disappointed with them and at this point just hope that if they won't provide the service that they've charged me for, then they can at least give me a refund, though my hopes aren't high.In short - I would suggest getting a provisional license or some other form of ID: CitizenCard stop caring about your application the moment you enter your payment information. 0/10 - could not recommend them if my life depended on it.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
