As a disabled adult, I'm still struggling my way though this process and have yet to succeed. This company seems to assume that most people are tech-savvy - not taking into account that many learning disabled people struggle with digital instructions. They provide no means to speak to an actual person which adds more difficulty into the equation, so I sent an email, detailing my dyspraxia diagnosis and the limitations it causes. I asked for them to break down their digital application process into easier to follow instructions ie how to actually 'copy a link and send it to my chosen referee.' Instead of providing me with clearer, more detailed instructions they responded by telling me to get someone to help me with the application or ask someone to explain what their instructions mean. Why couldn't they do that??? Clearly, the TRUE needs of disabled people are not understood. The only other option is to apply via a paper application form which means sending bank details through the mail - not a safe option. It's like they're suggesting that if you're disabled then you have to make do with a less secure option because YOU'RE less important. Disabled people have to follow the same rules as everyone else, yet they are not facilitated to do so by yet another company who seem intent on pushing them to the outskirts of society. Citizencard, I have a disabled child who has ADHD, ASD and very serious mental health needs. He suffers with social anxiety and rarely goes out. As he has attempted suicide more than once in the past, I have to watch him 24 hours a day which very much restricts my own ability to go out. I rarely see people as my son's meltdowns are hard for to cope with, so how am I expected to follow your instructions to get someone to help me so that you don't have to??? I really hope you respond but will not be surprised if you don't
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
