I have requested repairs 3 times the first time they gave a time and date, and then rang same day to say they couldn't make it. ended up doing it myself. Second time I was told nothing could be done. Third time a date was arranged and was rang again on same day by plumber saying he wouldn't come over as he was doing a repair elsewhere. No new date given, been a week without using bathroom sink as the U bend leaks. If I have to do it myself then Citizen can take responsibility for any water leak that affects the flat below. I work full time, so only available time is Friday afternoon after 1.30 pm, maybe their workers like to finish early so fob residents off with broken appointments, I don't know but it seems this way.
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One of the UK's most trusted social housing providers, we own and manage 30,000 homes across the West Midlands. We believe home is our foundation for life.
