The bins at the property are overflowing with a significant amount of rubbish, broken glass, mouldy food, and furniture obstructing the rear entrances. There is litter on the stairs, and one of the elevators has been reported as 'fixed' but broke down again immediately. The other elevator is also malfunctioning. There is a continuous presence of individuals with substance issues moving through the stairwell, and there are unsanitary conditions, including human waste and bodily fluids. The concierge displays a poor attitude when these issues are raised, claiming it's not their responsibility. I was placed on hold for over an hour when contacting the support team, only to be directed back to the same number that referred me to them initially. This property is in a deplorable, unhygienic, and unsafe state for vulnerable individuals!
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One of the UK's most trusted social housing providers, we own and manage 30,000 homes across the West Midlands. We believe home is our foundation for life.
