Everything went smoothly until I had a problem afterwards at the baggage drop-off point because the airport's system didn't show that I had already paid the extra fee for baggage drop-off. Annoyingly, I had to pay the extra fee on site. I then reported it to Citizen Plane via email with photos of the receipt, flight ticket, and, previously, the booking confirmation. It was resolved quickly. However, I communicated in English from the beginning, so I can't say what it's like if you contact them in German. In my case, everything I contacted Citizen Plane about via email was taken care of, and I received a prompt response.
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