Avoid this company... We booked a premium Automatic SUV (BMW X5) for our trip to Albania. This location said "Airport Location". When we arrived we were send a video showing how to walk to the location which was 15 minutes off Airport, and down roads with no pavement... with luggage and baby in a buggy! When we arrived it was a container at the side of the road... and the cars were in terrible condition. the BMW X5 they had was from 2010, dented all over, scratched, illegally bald tires... list goes on. We said it was not acceptable considering we had paid for a premium SUV... They had nothing newer except for an MG SUV which was manual... which is not in the same premium class, and was a manual. We asked them to cancel the booking so we could go and find another company, and they passed the buck to the online rental company. We then spent the next 10 days trying to get our money back from both companies and both trying to accept responsibility. in the end got our money back through the credit card company. Would recommend avoiding this company.. poor quality and all old cars, and terrible customer service. There are lots of other car rental companies as soon as you come out the airport with newer cars.
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