citywidehm.com

4.8
4.8 Based on 180 reviews

At Citywide Home Mortgage, we’ve been paving the way in the mortgage industry since our founding in 1998. With over two decades of experience, we’ve honed our craft and perfected our approach to delivering exceptional service and innovative solutions to o...

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Average Rating

4.8

/
5

180 Reviews

5 Star
92%
4 Star
2%
3 Star
2%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Brad and Amie made this a very good…

Brad and Amie made this a very good experience. I was skeptical at first, but Brad was awesome at alleviating any fears I had. The whole thing only took a couple of weeks. Thanks Brad and Amie.👍🏾

5
Date of experience: Nov 03, 2025
Zachary
Amazing Service to the End

Brad was amazing to work with. He stayed late to make sure I had all of my documents ready and to answer questions I had for him, even during closing, he made himself available. He is truly a remarkable person to have help service your mortgage loan, whatever type it might be. Brad was very helpful in guiding my wife and I innmaking a secured financial decision that was best for our situation. Everyone should use Brad! He won't steer you the wrong way and he will always be honest with you. Please consider him for your future mortgage needs.

5
Date of experience: Sep 29, 2025
Franklin Cook
DO NOT USE FOR NY MORTGAGES

DO NOT USE FOR NY MORTGAGES. What a nightmare! They kept asking for documents that were sent to them multiple times. The Closing Disclosure was not finalized until the morning of closing. I asked Ryan for my clients CD multiple times and he refused to provide it to me, I was the borrowers lawyer and he refused to send it to me. My client sent me what Ryan had sent him. Once I got the final CD from the bank, the bank attorney fee went up $550.00. The CD they provided the client said $950, then they tried to get $1500. Of course I disputed the sudden change. Not sure which was worse, Ryan refusing to send my my client's closing disclosure or him laughing at me when I asked for it again. It took months to clear this loan and the closing itself took THREE HOURS. If you need a NY loan, go to a NY broker located in NY. Having a license is one thing, knowing how to actually do the work and understanding that the buyers attorney must be provided certain documents to protect her client from fraud is another.

1
Date of experience: Jul 29, 2025
Jemima C.
Brad

Brad. It was a pleasure working with you as well! Thank you for all your help. May God Bless You and your family. 🙂

5
Date of experience: Jun 17, 2025
Odin Scott
Brad was so on top of everything and he…

Brad was so on top of everything and he knew how to do his job, he was kind forthcoming with information and made the experience easy and manageable. He worked with me the whole month of March tirelessly.

5
Date of experience: Mar 31, 2025
Kalla Barnes
Brad Wrutz made this experience great

Brad Wrutz made my experience super easy and I'm very happy with the results. He was very professional and made himself available for me whenever I had a question. He made me feel as if I was his only customer and that I was his number one priority. I highly recommend Brad Wrutz to anyone and everyone.

5
Date of experience: Mar 11, 2025
Job Brooks
Brad

Brad, we cannot thank you enough for making this process as smooth as possible. You answered every question we had, were available and responsive during evening hours, and just made us feel like a priority. You are exceptional at what you do and we couldn’t have asked for a more knowledgeable and dedicated person to assist us through this process. Thank you so much!

5
Date of experience: Feb 28, 2025
Jill Morris
Good morning Mr Wurtz

Good morning Mr Wurtz. It's been great dealing with you and your staff and I am grateful for your help. Lots of people promised to help but never did. You guys did. And were even patient with me to guide me through everything. I will definitely recommend you guys to anyone I ever hear talking about refinancing as well.

5
Date of experience: Jan 22, 2025
Blake Harris
I worked with Brad Wurtz and he was…

I worked with Brad Wurtz and he was amazing! He got everything done super quick, was extremely helpful! Had the best attitude when communicating through email or phone call. Brad overall is an amazing person and would highly recommend him to anyone looking to go through Citywide Home Mortage. Definitely hope to work with them again in the future.

5
Date of experience: Dec 11, 2024
Randy
This company does not pay their…

This company does not pay their vendors. When you call for past due invoices the loan officer is so offended and whats you to treat her like the money is coming out of her pocket. Apparently there is no managment so they dont return the calls. Next step is court.

1
Date of experience: Oct 06, 2023

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Business Details

  • At Citywide Home Mortgage, we’ve been paving the way in the mortgage industry since our founding in 1998. With over two decades of experience, we’ve honed our craft and perfected our approach to delivering exceptional service and innovative solutions to our clients. From our humble beginnings to our current status as a leading mortgage lender, our journey has been guided by a steadfast commitment to integrity, professionalism, and client satisfaction.See more

  • email customersolutions @citywidehm.com
  • call 8665085515
  • language https://citywidehm.com

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