This pension provider is a total disappointment. Don’t be misled by the recent change in management; it’s just a name change, and the same ineffective staff remain in place. I've been waiting for my pension payments since June 2025, and now it’s almost the end of December 2025. Any other organization would have dismissed their non-compliant employees by now. My first request was rejected, so I’ve submitted a second one. The ombudsman can't intervene until the second request is processed. My advice is to steer clear of the civil service and their flawed pension scheme. The staff seem underqualified. I'm now involving my own legal advisor and local representative to address the ongoing issues. ***DO NOT TRUST THIS PROVIDER OR THEIR PENSION SCHEME!***
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