I’m living a nightmare with Class pass.
I booked a massage on February 11th at 2pm through the app. The instructions clearly said to arrive 10 minutes early. I did. However, the therapist opened the door at 2:01pm holding her phone, was not welcoming at all, and left me waiting again while I was already undressed and ready. I even had to open the door myself and call out because no one came back.
She returned at 2:15pm again with her phone in hand. The session, which was supposed to be one full hour, ended at 3:00pm. I paid for 60 minutes and received 45 at most. On top of that, the overall atmosphere felt unprofessional and uncomfortable, which is the opposite of what you expect when booking a relaxing massage. She was very rude and agressive. I left the place in tears. I paid 130 pounds for this 92 credits
I contacted ClassPass expecting basic fairness either a refund or credit adjustment. Instead, they refused reimbursement. They DARE suggest me to offer me 3 credits … 5 pounds …
They stop to answer me so I’m here to tell you never buy anything with them! They don’t care about their customers I’m still in chock and going to escalate this.
I’ve been a loyal customers, but this is the last time I’m leaving them.
I’m happy to share my email thread with them and show you their real face.
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ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.