Terrible. This company isn’t in the fitness business they’re in the money business.
I hurt my hip and I had to go through weeks of testing to find out what was wrong MRIs x-rays surgeons, all kinds of things, and I had to take time off from the gym.
I contacted customer service with proof of all of this, and they didn’t even offer to pause my membership. All they cared about was getting their money. I will never use class pass and I will tell everyone about my experience.
I go to New York Sports Club by the way, and I highly recommend them.
The date of my experience is approximate.
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