classpass.com

I discovered that credits issued through the Revolut Metal partnership appear to have lower booking

I discovered that credits issued through the Revolut Metal partnership appear to have lower booking power than standard paid ClassPass credits.

To eliminate any confusion about “dynamic pricing,” I compared the exact same class, at the same studio, at the same time, viewed simultaneously on two accounts:

• My Revolut-linked account
• A standard paid ClassPass account

The Revolut-linked account consistently required more credits to book the identical class.

This is not about studio demand or fluctuating availability. It is a structural difference in how credits are valued.

What has been more concerning than the discrepancy itself is the customer service response.

Despite clearly explaining that I was comparing identical classes viewed at the same time, support repeatedly responded with generic explanations about dynamic pricing — which did not address the issue I raised. The responses felt deliberately vague and repeatedly reframed the issue as something I had already ruled out.

Only after multiple back-and-forth exchanges did ClassPass acknowledge a “lack of transparency.” However, no explanation was provided regarding how partner-issued credits are valued, where this difference is disclosed, or how customers are informed that these credits may not be equivalent to standard credits.

There was also no offer to resolve the issue.

Consumers reasonably assume that “10 free credits” means 10 credits equal in booking value to standard credits unless clearly disclosed otherwise. That was not the case here.

The combination of inconsistent credit valuation and evasive customer service has been deeply disappointing.

I would strongly encourage greater transparency around how partner-issued credits are valued and clearer communication with customers when legitimate concerns are raised.

Date of experience: Mar 01, 2026