I signed my child up for their 36 lesson-package ($1950) at the start of 2026. We went ahead with COSMO because the trial went well and the tutor assigned happened to fit our child's learning style. We also felt the warmth and enthusiasm coming from their consultants. After having committed to class package, we were assigned a different consultant to follow-up on any "issues" or "help needed". Following the 1st trial, we had countless moments where technical issues surfaced and perhaps due to time difference, the team is unable to respond promptly. Some issues are, the tutor would be doing a practice work with his slide, but we cannot view it, or it is very laggy. This connection issue we face only happens with COSMO app/classes.
Currently, we are only able to attend the classes on the ipad, but often with glitches. My child can only do the homework on my iphone when it is running on my Data plan but not my WI-FI. On the APP, it is advised that using a laptop allows a better experience. However, we are unable to even access the login page online. I would like to know if other parents/students from Singapore experience connection issues with this APP like we do. If this is a common problem, then perhaps the Cosmo team should investigate and rectify it before marketing to our region. If this is an isolated issue, I would appreciate more active response and follow-ups to assist us. At the moment, our experience is good with the assigned tutor, but the frustration kicks in when we do not get the prescriptive solutions when facing technical or connection issues. In short, this makes the learning and product experience feel short-changed.
If the product is available internationally, it is fitting to provide a hotline or troubleshoot consultant that is from the same region/timezone for better customer experience.
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