Hello, I wish to request the cancellation and full refund of my subscription. The free trial ended, and a charge was made, but the application didn’t function properly for me. I requested cancellation within the 7-day period, which entitles me to a full refund according to local consumer laws. The transaction was made in Brazil, and local regulations should be honored. Additionally, I submitted my complaint the same day the charge occurred but received no response via email. I also want to point out that I did not receive any notification about the start of my license or a reminder regarding the cancellation deadline — something companies typically send for transparency. I found the service unsatisfactory and do not agree with this charge. Please process the full refund and confirm the cancellation. Thank you.
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