Product is good - bought Alukap Glazing Bars for repairs to customer’s timber conservatory roof, but service poor. Checked delivery before starting job and all seemed fine but when installing it turned out they had not sent enough gasket (needed 28m so presumably someone couldn’t be bothered to measure it and just guessed). They offered to send me some more which is fine but weren’t interested in the fact that a one day job now turns into 2 days. I can’t charge the customer more so I lose a days work. Just a small partial refund as a gesture to show they are interested in putting things right would have helped but they point blank refused until I threatened a charge back on my credit card! That triggered a phone call from them (good luck if you want to phone them though - no contact numbers anywhere), but all they wanted to say was that if I did make a charge back then they wouldn’t send me the missing gasket! Mistakes happen, but it’s how you sort them out that makes the difference. There are plenty of other businesses out there who offer the same type of products so needless to say I’ll be using someone else in future and recommend everyone else does the same.
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