SCAM VERY MISLEADINGTHEIR WEBPAGE ASKS YOU TO CHOOSE WHICH CERTIFICATE YOU WANT (Once you have already selected that you are an INDIVIDUAL) then doesn’t mention anything again once they have taken your money and your BASIC arrives.Have requested refund several times and have basically been told it is my fault! If you want A BASIC DBS- you can get it for £21.50 from DBS via .gov.uk you do NOT need to use Agent. I am sending email to Ombudsman today and hoping for some accountability and a full refund.
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