I used ClearChecks recently to conduct a background check for a nanny that I am hiring. I paid $69 for a comprehensive check that includes Federal records search. A few hours after my applicant submitted their info, I got notified that all their data was Cleared. However, the applicant called me to let me know that accidentally they entered the wrong information for SSN. (They ended up copying their phone number into the SSN field).I contacted customer support and explained that the applicant made an error - but I was surprised that the system Cleared it. They then informed me that they just do a SSN trace without verifying whether it matches the name and address of the person submitting the info. So in fact, you could enter any random SSN and still get passed as long as the SSN is valid. This makes me lose trust in the validity of their verification process. I have worked on KYC products in the banking context. If there is a SSN mismatch - the practice is to ask the user to enter the information again. Regardless, you shouldn't be getting a Clear report for an invalid SSN.Secondly, I requested customer service to let the applicant run the check again with the correct info. They refused to do so, and asked me to purchase another background check report. The customer support rep was curt and unhelpful - and didn't really engage in actually resolving the situation. What surprised me more was that this person is the head of customer support at the company. I wouldn't use this company again for background verifications. There are several options out there and they don't deserve your business.
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