⚠️ Professional funds blocked for over one month – total lack of accountability ⚠️My company is a client of Cactus Pay, which is itself a client of XWARD Pay, which in turn uses the payment platform of Clear Junction, the provider of the bank account details assigned to me.Since 2 December 2025, I have had no access to my account or to my professional funds, with no visibility and no concrete solution provided.For over a month, Cactus Pay has been claiming technical, security, or hacking issues, without ever providing evidence or a resolution.I have contacted all parties involved: Cactus Pay, XWARD Pay, and Clear Junction. • Each party denies responsibility or fails to respond • Clear Junction, despite my numerous requests, has neither refunded the funds nor provided any explanation, and has offered no assistance to date, even though it is the entity providing the bank account details used.It should also be noted that the Cactus Pay application and website no longer exist, which makes the situation even more concerning.This complete lack of coordination, transparency, and accountability has placed my company in serious financial difficulty, preventing me from both receiving and sending payments for more than a month.I am sharing this experience publicly because I believe I am not the only one in this situation, and it is essential for businesses to carefully assess the risks before engaging with this type of chain of service providers.
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