CLEARTRIP GROSS NEGLIGENCE & DEFICIENCY IN SERVICEThis review is a formal complaint against CLEARTRIP for gross negligence, misrepresentation, and deficiency in service. Despite booking Shraddha Shivam Residency well in advance with full payment through Cleartrip, and having confirmed vouchers for three rooms for three families, we were denied accommodation upon arrival as the hotel was completely sold out.It became evident that the property was operated through brokers, and that Cleartrip had no real-time control, verification, or coordination with the hotel. This clearly indicates a failure of due diligence on Cleartrip’s part. A “confirmed booking” issued by Cleartrip proved to be false and misleading.As a direct consequence of Cleartrip’s failure, three families were left stranded in Chitrakoot at night during the peak Christmas season, when no alternative accommodation was available. We were compelled to spend the night in our car, causing severe mental distress, physical discomfort, and safety concerns.This incident constitutes unfair trade practice and deficiency of service under applicable consumer protection laws. Cleartrip failed to ensure inventory authenticity, partner accountability, and emergency customer support.Such conduct is unacceptable from a national travel platform and raises serious concerns about the reliability of Cleartrip’s booking system. Cleartrip must be held legally accountable for the hardship, inconvenience, and distress caused. Travelers are strongly cautioned against relying on Cleartrip’s “confirmed” bookings.
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Cleartrip is a global online travel company, headquartered in Mumbai and Dubai. The company operates an online travel aggregator website for booking flights and train tickets, hotel reservations, and activities in India and the Middle East countries. It has offices across India, UAE, Saudi Arabia and Egypt.