Very Poor Refund Experience with Cleartrip
I booked two flight tickets from Cochin to Israel through Cleartrip. Due to the war situation, the flight was cancelled and Air India confirmed a full refund.
However, Cleartrip deducted ~INR 3,000 as “convenience charges” for a journey that never took place. Charging a fee when no service was rendered is unfair and legally questionable.
After a long discussion, a Cleartrip executive agreed to refund this amount to my wallet, but till date it has not been credited. Follow-up calls have been unhelpful, with executives not listening and giving scripted responses.
❗Advice to travelers: Think twice before booking through Cleartrip. Refund handling in exceptional situations is extremely disappointing.
Still awaiting resolution.
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Cleartrip is a global online travel company, headquartered in Mumbai and Dubai. The company operates an online travel aggregator website for booking flights and train tickets, hotel reservations, and activities in India and the Middle East countries. It has offices across India, UAE, Saudi Arabia and Egypt.