cleartrip.com

Dear Cleartrip Support Team, I am writing this email with extreme frustration and disappointment re

Dear Cleartrip Support Team,

I am writing this email with extreme frustration and disappointment regarding my pending refund for a cancelled flight booked through your platform.

I had booked a Dubai to Amritsar flight (Air India Express) for 10th March via your app. Due to the Iran–Israel situation and airport closure in the UAE, the flight was cancelled. At that time, your support team clearly assured me that if I cancel through Cleartrip, I will receive a full refund within 7 days without any deduction.

However, today is 30th March 2026, and it has been more than 22 days, yet I have not received a single dirham of my refund.

This is not just a delay — this is causing serious hardship for me.

I am currently in Dubai with no financial support, as the money I had was used to book this ticket. Because of your delay:

- I am struggling for basic survival (food, stay, daily needs)
- I cannot arrange another ticket to go home for my wedding
- I am under extreme mental stress and uncertainty

You took payment instantly at the time of booking, but now you are failing to honor your own refund commitment.

This is completely unacceptable.

Below are my details:

- Trip ID: 260226246217
- PNR Number: F8LEKQ


I request you to:

1. Process my full refund immediately
2. Provide a clear update on the status
3. Take responsibility for this unacceptable delay

If I do not receive my refund or a proper response within 48 hours, I will be forced to:

- Post detailed negative reviews across all platforms
- Escalate this issue to consumer forums and higher authorities

This situation has already caused me enough stress and financial difficulty. I expect urgent action from your side.

Waiting for your immediate response.

Regards,
Satnam singh

Date of experience: Mar 30, 2026