We purchased the expensive Mitsubishi inverter fridge freezer in 2023 and took out the 5 year plan for repairs etc. it’s a great size and layout for storage. After 18 months the ice drawers started icing up and we couldn’t close the drawers properly. When this happens an annoying bleeping starts. Giving you the background so you can understand the frustration.I called customer care and had a strange conversation with a customer care person who seemed to take everything that was wrong with my fridge personally. She was rude and blunt. She also got some stuff mixed up but blamed that on someone else. I just wanted it sorted out as it was early December. On the 19th I received a call saying a local company had sourced the parts needed for repair and they would be coming out in the next two days. I was delighted as we had Xmas planned for family. Not Mitsubishi’s fault, but no explanation from anyone, and nothing until I called again (9 calls and emails later), on 7th January to say my Xmas was ruined. We live in Queensland and it’s HOT! Unfortunately I got the same lady (with the kind of name that’s difficult to pronounce). She got cross with me for mis pronouncing her name. We talked about that and not getting my fridge repaired??? No apology for the service that didn’t happen. That lady does not like her job at all. I was left feeling rather stumped and frustrated once again. Such terrible service from a big company that has it seems, an archaic little system for dealing with Normal people. I would seriously rethink the purchase of another appliance now I have to say. Notably, Samsung customer service dealt with my friends similar issue within the week with it being her fridge. They were also sympathetic. Definitely not anything like my experience with MITSUBISHI Customer Care.
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