I am an Ecodan Mitsubishi diamond service plan client.Paid greater than £500 for the annual diamond service which include a service with an engineer annually.Live with 3 other houses that are new build in the same postcode - all have diamond coverHave as yet not received a service from the company for the 12 months of the plan.The admin booking service is atrocious and archaic. Staff don’t answer the phone or call back or email.Money for the service plan was requested and paid in July 2025 and it’s now Jan 2026 and no sign of the service being booked for any of the houses.How can this be a diamond service plan?
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