I have an Ecodan air source heat pump which stopped providing heat a week ago. The system is 3 years old new build with underfloor heating. Moved in 25/11/22 So far this has broken down every year, at least once. I rang the support number to be told I had to wait to be contacted by their tech dept. I rang again the following day a couple of hours later they rang and talked me through the control panel and said it was fixed. If not I had to go back through support as the “techs” were only allowed to make outgoing calls for 1 hour a day. It didn’t work, back to support, they would schedule an engineer. No contact for 3 days then an email with a bill for £309. Rang support and this was the bill for an engineers visit but with no details of a visit. On October 31 I had received an email saying my warranty was expiring shortly did I want to renew, I agreed and got a “great you’re covered” but could take up to 21 days to action. I asked support when the old warranty expired to be told I wasn’t registered so it would have expired Aug 25. I asked why the email on 31/10 I’m still waiting for a reply.As of today 26/11/25 I have had no heating for over a week, I’m 73 with severe arthritis awaiting double knee replacement. Thank heaven I get their priority call out
Claim your business profile now and gain access to all features and respond to customer reviews.
