Following confirmation from Mitsubishi regarding a software update on my Ecodan heat pump. Their engineer Dean Dexter arrived as arranged and exactly on time. He proceeded to carry out the update and when completed he kindly answered some queries I had with the set up of the system by my local installers. He then checked through the set up and made a few adjustments. I found Dean to be polite and very informative in his knowledge of the product. I feel he is an asset to Mitsubishi and would certainly recommend him and the company. I now intend to move my annual servicing over to Mitsubishi and request Dean carry this out.
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