my 89 year old mother has one of these systems, installation at the request of her late husband. She has very little technical knowhow so she has always paid for the diamond service plan. the system stopped working 2 weeks ago and she tried to get an engineers visit, only to be told that no engineer would be attending as she hadn't paid for her yearly fee. She sent a cheque in Sept, we have the stub, but it's never been received or cashed by Mitsubishi. no one had communicated with her that the plan had lapsed, and that was why they weren't going to send an engineer. We arranged a same day payment and eventually an engineer was dispatched and sorted the system.... or so we thought. since the engineers visit she has had lukewarm water, instead of hot, She has tried to phone several times and just get put on hold for ages. I have sent two e-mails requesting a call back and still nothing.
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