I was just hung up on by Matt from claims, who before hanging up on me, because I was trying to explain what I was told onsite and had questions on how he was so certain they aren’t at fault, informed me the cameras weren’t pointing to the middle of the car wash, where my vehicle was hit from behind, cameras were only pointed to the entrance and exit. Matt also informed me that the track can malfunction, and stop pushing vehicles forward . The car wash employee onsite, Jason Blakeley, told me he didn’t know what happened, including if the track malfunctioned. But now, Matt is telling me, with no video evidence, the manager told him the track didn’t malfunction. Mind you he’s already told me that the track can malfunction and stop pushing cars forward.On 2/19/24 I purchased a monthly pass and proceeded to the car wash for my first time use ever. I put the car in neutral, let go of the wheel, and let the track take over. Half way through the track stopped pushing my vehicle, and at this point I was rear ended by the vehicle behind me. They had me put the car in drive and pull out towards the end. I was directed out of the was by employee, Jason Blakeley. I rolled down my window and asked if I got hit from behind. At that time Jason Blakeley informed me I didn’t. It wasn’t till I told him it sure felt like it, did he go check. Jason Blakeley Came to my window and told me yes, but it wasn’t nothing really, as if I were to just forget about the incident and move on.Now I get a call from Matt stating, the managers claimed there was no malfunction. After Matt telling me they have no video footage of the incident and that the tracks can malfunction and stop pushing vehicles forward. Matt informs me he can give any evidence to my insurance company to make a claim with them. Which would in the long run drive my insurance cost up. If you read through the commits, you’ll find multiple reviews just like mine. Club car wash are crooks who will not take any responsibility for their failed equipment.I noticed club car wash likes to reply to these reviews as if they actually care and are going to actually help. Matt from claims has already informed me there is nothing they will do to help besides send what little info they have to my insurance so I can proceed to start a claim under my own insurance. There’s no need to act like yall care and reply to this review. It’s evident yall are only about lying and deceiving. I would go as far as to say yall have video of the middle of the track where I was hit but refuse to release it.On top of what I’ve experienced, when I left, with half a wash, because the worker had me drive to the end after being rear ended, customer service told me I entered at my own risk, and I would not receive a refund. She told me I could still go back and go through a second time, then proceeded to hang up on me. Which seems to be what they do instead of actually providing actual customer service.
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