I recently received my stim hoodie & it was everything I hoped for. Excellent quality & very comfortable. I love the nuances of the design, like the extra big hood & the way it's roomy but proportioned in such a way that it doesn't look too big. Having a choice of stim toy to clip into the pocket was more handy that I anticipated. I wore the hoodie to my local board game cafe & used the toy constantly, without it being noticed. And I appreciated that the stress balls feel solid, so therefore are durable. And - if you'll forgive me for being unapologetically autistic for a moment - they smell wonderful!
Something which for me is equally as important as the quality & design of the hoodie is the customer service. Let's face it, we're all used to indifferent, obstructive 'service' these days - it's something I find highly triggering. The hoodies were delivered late, due to being held at customs. These things happen, it didn't bother me in the slightest & I did not complain. Nevertheless, Liv & the team still sent apologetic emails explaining the situation & keeping her customers updated. She mentioned feeling anxious & stressed about the delay & while I'm sorry she had to go through that, it touched me to hear how much she (& they) cared. They even offered a free baseball cap (unsolicited) which was also excellent quality.
A nice little bonus was that the hoodie came with a QR code to their online community. Their community are exceptionally active & supportive - Club Neuro have clearly drawn in people who share their integrity & positivity.
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