I have been the back and forth on a seeming pissing match between CMHT and my GP (Ben passey heaton) for a couple of years now. I’ve asked for a phone call but instead I am back and forth translating letters to each other and waiting weeks. My psych is very nice but seems reluctant to liaise with psychiatry UK himself for reasons unknown to me, though I have asked for this specifically. I usually speak to Helena who is brilliant but I spoke to another lady today and asked to escalate. I had to call back and ask again, was told they couldn’t do anything unless it was a complaint. I chose that avenue, then she told me the doc would be in this afternoon and she would have him call me (I have specifically phoned back AGAIN to speak to someone else). I felt she was trying to dissuade me from the complaint that they rightly deserve to be a lot worse than I intend. Upon repeating that I’d like to speak to someone else she agreed then hung up. Not the first bad experience I’ve had, they badly need retrained. They also uploaded someone elses’ confidential discharge letter with details of their diagnosis and medication to my account, which is frightening and has since had me worried about my own however I have no other options for support and it has been an uphill battle since 2023
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