The problem with this trust is the staff are not as honest as they claim to be. In an appointment there were staff sitting and they were asked what are you doing with the piece of paper, they claimed to be making notes yet when they were asked if they would show the people who were sat with them the staff didn't. After the appointment the people who had been to the appointment had requested their health notes only to find that the staff from the appointment had not written down what was being discussed but they had written something completely different. It just leaves you wondering why the staff have to be that way. The need for this trust to continue to provide anyone any help would require the vast improvement of the trust and the staff that is employed within it. There are so many things that needs improved and the following come to the surface.1. Much better communication from the people who answer the telephone. They should have to provide to you their full name and job title.2. The need for staff to listen to you before they interrupt your question, they themselves should really learn about cues. 3. The need for the staff to understand what you are telling them and why it needs to be mentioned.4. The correct documentation to be recorded accordingly and truthfully by the staff 5. For the staff not to dismiss anyones symptoms and not judge the person or people who they are sat with.6. For the trust to adhere to the website policy regarding what is actually available for anyone who contacts the trust for help be it a phonecall appointment or face to face.
Claim your business profile now and gain access to all features and respond to customer reviews.
