I received a letter from a Co-op Legal Services case handler informing me that I was a beneficiary in my aunt's will. I was asked for details and was told that it would take 12 months. There was a contact e-mail for help. I sent the requested details by post. There was no confirmation. After one year I sent an polite e-mail to ask for an update. There was no reply. I contacted complaints who said they did not provide "regular updates" They CC'd a new case handler who had taken over the case. I said that I should have been informed of the handover. The new case handler blamed the executor for not updating me. I do not know who the executor is and am not sure if I would be comfortable with them being given my contact info. Furthermore, the introductory letter had made it very clear that my communications would be with the Co-op and the executor was not mentioned. The Co-op Legal Services were not apologetic for their oversight and tried to make me feel like an awkward customer.
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Legal advice without jargon. The fee we quote is the fee you pay. No nasty surprises. Call Co-op Legal Services on 0333 331 5342 and we will help you. Named Probate Provider of the Year and National Will Writing Firm of the Year in the British Wills and Probate Awards 2018.
