***UPDATE***
Had a great call with Robin this afternoon after receiving his email. He was very apologetic and explained what happened and for our troubles he was willing to stand behind his company and comp the second month for free.
Let's see how it goes, but I appreciate them reaching out and owning up to the mistake and that says a lot about a company.
They responded very quickly as well and I appreciate that.
We had our first consultation with Matt, but he was late. We let that slide and proceeded to sign up with a coach named Riordan. My son registered promptly, and today was supposed to be his first meeting with his coach. Unfortunately, the coach didn’t show up and didn’t respond to messages in the app.
How can you expect to build good habits if you start your first two meetings late and your coach doesn’t show up? How does a company offer coaching if they don't even show up?
I’m very disappointed in this company and do not recommend them.
I will be disputing the charge and asking for a refund.
Be careful.
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