The beginning: from the beginning every thing seemed like it was going to be a positive experience. Talked with Stephanie and then to Melanie. We mostly worked with Melanie at the end, until we were told to call logistics once the stuff was picked up. The movers showed up to our storage unit, which my wife and I loaded everything into either buckets or home depot moving boxes. We had to pay up front ($2770) and estimated the volume of stuff. Then the team that showed up loaded the truck, and low and behold, the price increased. The increase was about $1000 over what was quoted ($7728) (ie more than 15% of the quote). But the guy had a nice mercedes that he arrived in. They loaded the 10x20 storage unit into a 28ft box truck and took our stuff away.The middle: Here is were the issues started. We were told by Melanie that 1, we needed to provide a FADD (First Avaiable Delivery Date) and that would be the first day that they would be able to deliver. Since this was cross country, CA to GA, they had 0-21 days to complete it. Okay. So being out of town up to Aug 1st, I gave Aug 1st as FADD thinking that they would pack up and do some logisitics and see about it arriving around the 1st. Nope, I was wrong. Well not entirely as the explanation of FADD could have been better. I called and they told that that it would be there after the 1st and within the 21 days. Great since I was leaving country from the 18th to the 26th that would be just freaking great. The person on the phone, Erica, at the logistics was not the most helpful person. However the stuff did happen to arrive on the 12th. Still not good but doable. The Ending: We did receive a message that the good were loaded on a truck from CA heading to GA. Sunday the 10th we get a call that the driver will be there tomorrow. That is great, I don't have anything going on, on the 11th. Well, the driver miscalculated the drive distance and did not make it until the 12th. We agreed to meet at 645... Driver didn't get there until after 0800. Driver texted that they don't have cell on their phone and can only contact in wifi areas. The fact that the delivery driver can't even afford to have cell phone service is shitty of the company. So finally the driver showed up.... in a small box truck... coming from the east coast. By this time, our goods, were loaded in Oakland, unloaded in Sacramento, loaded in Sacramento, unloaded some where on the east coast and reloaded into a box truck on the east coast and delivered. Not what we were told. I was told to make sure that the unloading spot was good to have a semi-truck unload. But that was not needed. So you know how hard it is to find a storage unit that can accept a semi? So now, lets unload the truck. WITH ONE GUY! WTH! Due to my obligation and the fact I was told upfront that they were going to handle the unloading, the fact that my wife had to assist the one and only driver in moving a couch and 1200 cuft of stuff really is unprofessional. And the fact that many boxes looked as they were thrown and disgarded is also unprofessional. Also, expect to pay via not credit card, pay 25% upfront, 50% when they take your goods (don't forget that they will upcharge you for it) and then another 25% (even before they unload). The bad reviews online where coast2coastmove claimed that the reviews are for a different company should be believed to be the TRUTH. I have moved several times with moving companies and this was by far the WORST experience.
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Coast2Coast Relo was created to help the thousands of families that are looking to exit California. Whether you’re moving because of the cost of living, fires, crime, politics, job, or family we are looking to move you to the next chapter in your life. Our management team has many years of combined moving experience. We understand how stressful of a time an out-of-state move can be and we are here for you every step of the way.See more
