I love their products but have found their customer care to be nonexistent, borderline rude. This has now happened twice with this company. Firstly I ordered and paid for a cocktail table to match my Malmo outdoor sofa and chairs. After a month I was told it was oversold and they did not want to refund my money. Finally after numerous emails a month later my money was refunded. I finally purchased a table and after it sustained some damage was treated so poorly, basically ignored even after polite phone calls to the store, a personal visit to Karrinyup and then emails to customer care I was informed my case had been closed and they did not even bother to respond to my later email. Upon requesting name of General Manager/Owner I was told to speak with the store manager and dismissed. I and no-one I know will ever give them business again, which is sad, but I refuse to give business to any company who treats their customers with such disrespect and distain.
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