We’ve had a pretty poor experience with Coco Republic after purchasing the Jamesport 4 seat sofa in Zepel Aluminium with Walnut Legs. It was an extremely expensive couch ($10,595) and we had done a fair bit of shopping around and tested various couches. The customer service at Coco Republic was great initially - we had a sales representative show us all the different options and then materials. When we sat on the Jamesport demo couch we were glad that the cushions had foam infills and the cushions did not slide around or lose their shape. It was absolutely a case of deceptive and misleading advertising as the couch we were given has feather back cushions. This would contribute to the high price. These feather cushions lose their shape immediately and no matter how much we try to reshape them by beating them and fluffing them - we absolutely cannot get them to look good. It makes the whole couch rather uncomfortable. See photos attached. After complaining to Coco Republic whose cites that they have ‘warranties which apply in addition to Australian Consumer Law’, we have been severely disappointed by their customer service. They have not offered us anything under a warranty or ever replacement cushions and have instead sent us videos demonstrating how to fluff the cushions. I am not exaggerating when I say that you would have to spend 10 mins beating these cushions into shape every single time you use the couch for it to look good. Even when it is not in use, the cushions sag over time. Therefore, we do not recommend anyone purchasing this specific couch or from this brand if you would like to have decent customer service when purchasing a luxury item.
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