I’ve had nothing but a terrible experience with Coco Village. I spent over $200 on 5 items, and several arrived damaged. I also tried to use a promo code at checkout, but the website kept giving me an error. I placed the order thinking the code finally applied, only to see I was charged full price because it was a few minutes past midnight.I contacted customer service immediately. At first a bot replied quickly, and then the responses suddenly stopped. I called customer service four different times during their posted operating hours, but no one answered. When I finally spoke with someone, I was told there was “nothing that could be done,” which was incredibly frustrating considering the situation.To make everything worse, I’m also missing items from my order.For the amount of money I spent, this experience has been unacceptable. I expect someone from Coco Village to contact me directly with a real resolution — not a generic response — and address the damaged items, missing products, and the promo code issue.
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We design awesome toys and furniture for cool families with happy children. Online only.
We ship across 🇨🇦 & 🇺🇸
7/7 customer care
📞 1 833-901-COCO
