I emailed about an item that was sent to me which did not match the product I had purchased. No one has responded to my multiple emails over several weeks. When I have called, I am placed on hold for 15-20mins and an automated voice tells me there are no representatives to take my call. Then the line simply goes dead. I question if anyone even works at this company to deal with customer issues. It seems like the company responds to the complaints on this platform with the same cut and paste message each time. Their website says you only have 30 days for a refund and exchange and it seems like there is a concentrated effort to ensure that they don't respond to you within those 30 days. Save your money, your sanity and your time and do not purchase items from Coco Village.
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We design awesome toys and furniture for cool families with happy children. Online only.
We ship across 🇨🇦 & 🇺🇸
7/7 customer care
📞 1 833-901-COCO
