I bought an educational tower from Cocovillage as a gift for my granddaughter. It arrived with a small damage. I contacted Customer Service to get the damaged part replaced. First of all it took nine days, a second email and a phone call to get a response. When I finally heard from them the agent told me his manager offered a $50 gift card as compensation, however this does not resolve my issue. If the part cannot be replaced I expect them to replace the educational tower. Is it reasonable to expect me to give a damaged gift? In addition, one week after I bought the item it went on sale for half the price ($100 instead of $200). For an additional $50 to the $50 they offered me they could send be a new tower and have a happy customer. As it stands now they have a customer who will not buy from them again and will tell family and friends what a terrible company this is with very bad customer service.
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We design awesome toys and furniture for cool families with happy children. Online only.
We ship across 🇨🇦 & 🇺🇸
7/7 customer care
📞 1 833-901-COCO
