Do not trust the comment section on CodeCanyon. It is not a place for honest discussion but a carefully curated advertisement where any mention of serious product flaws is removed. My experience serves as clear proof.The Deleted Comment (Constructive Feedback):After purchasing an item, I left the following factual comment to help other buyers:"By the way, I'm curious: some people are reporting that the APK file is large. Well, with the default settings, it is. But I managed to compress the APK to 146 MB. I just need the developers to fix the critical bugs in the app."It was not abusive, not a support request—just a mention of a known issue and a helpful tip. It was swiftly removed.The Contradiction (CodeCanyon's Own Promise):Right next to the comment box, CodeCanyon states: "We will NOT remove negative comments unless they are abusive or offensive. Once a comment has been reported, it cannot be retracted and will be sent to moderators for review."My comment proved this promise is false. It was negative (pointing out bugs) but in no way abusive or offensive. Its removal is a direct breach of their stated policy.The Runaround from "Support" (Ticket #4069551):When I demanded an explanation via support ticket #4069551, the excuses began:First, they vaguely claimed my comment "violated policies."Then, they insisted it was a "support request" for an "unsupported item"—a complete misrepresentation of my words.When I challenged them to specify the exact rule broken, they could not. Instead, they sent a template response asking me to report bugs for an "internal review," trying to change the subject from their censorship to a technical issue.Faced with a direct, logical question they could not answer, CodeCanyon's final solution was to delete the entire support ticket from my history, erasing all evidence of the conversation.The Takeaway for Buyers:This sequence—delete criticism, give evasive answers, then delete the complaint—reveals a systemic practice. CodeCanyon actively filters its comment section to hide product defects from potential customers. The comment section is a marketing tool, not a source of genuine information. You are making purchase decisions based on an incomplete and misleading picture.My advice: Assume any negative or critical comment you don't see has likely been removed. For unbiased opinions, you must look outside of CodeCanyon entirely. This platform cannot be trusted to host honest buyer feedback.
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