keep well clear of codecanyon or envato, it's the same company by a different name, support is not for the buyer, they only care about sellers as they get a percentage of each sale, so they do nothing to refund you or remove seller, what they do instead is block your account, if you are a buyer in the UK, then i advice you to report them to trading standards and the police, codecanyon or envato or any other name it comes by must not be allowed to dupe people in the UK and Europe anymore, if Australian police is not going to do anything about this criminals, then police here must stop them, the more people that report them the better case that can be build against them
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