codementor.io

Extremely Disappointed: No Refund After 30 Days & Poor Service

I hired two developers through Codementor.io for a critical, time-sensitive software development project totalling over $4,000 plus additional Codementor fees. Both developers were tasked simultaneously with different parts of the same urgent project. Despite clearly defined milestones and daily progress meetings, it became painfully clear after 9 days that neither freelancer had the necessary expertise or skill level to meet our agreed-upon deliverables. As a result, I was forced to cancel both contracts on the very same day.While Codementor promptly issued a full refund for one freelancer within 48 hours—which was appreciated—the other freelancer (Tope) initiated a dispute. This led to an unnecessarily long, confusing, and poorly managed dispute resolution process. Codementor’s eventual decision to award the freelancer 50% of the contract value ($1,000) was entirely unjustified, considering he completed only 12% (1 of 6 phases) of the project.It is now more than 30 days since the original cancellation, and 7 days since Codementor agreed to refund me just 50%. Shockingly, no funds have been confirmed or received to date. The platform’s communication throughout has been inconsistent, inadequate, and at times completely unresponsive.I am deeply aggrieved by this experience. Offering $1,000 to an unqualified freelancer who grossly misrepresented his skills and capabilities, merely for "trying," is an affront. Codementor has not only caused financial harm but has severely damaged my trust in their platform, escrow system, and customer support.I strongly advise prospective users—especially those with high-value or specialist projects—to reconsider using Codementor until they demonstrate significant improvements in transparency, fairness, and responsiveness in handling disputes. Based on my personal experience, I cannot recommend Codementor.io.

Date of experience: Mar 24, 2025