I placed an order for a Sandbox R1 with CoffeeRoastCo on July 18. Five days later, I received an email saying there was an issue with the billing address and I needed to submit identity verification documents. I sent everything they asked for, including my credit card statement and driver's license, expecting the order to be reprocessed as they said it would be.Instead, they did not create a new order or clarify next steps. I had to follow up again to ask what to do. On Monday, July 28, I paid the invoice they sent and was told the roaster would ship immediately. It is now Wednesday and I have received no tracking number, no shipping confirmation, and no clear communication. That makes nearly two full weeks since the original order, and still nothing concrete has happened.This company may not be outright fraudulent, but they are extremely disorganized and careless with customers' time and personal information. If you are planning to order from them, be prepared for long delays, vague communication, and a total lack of follow-through.If this is resolved quickly and properly, I will update this review to reflect the final outcome. But as of now, I would not recommend this seller to anyone.
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CoffeeRoast Co. is the place to find your next home coffee roaster. Our catalog of high quality coffee roasters will help you find exactly what you need.
For over 2 years now we have been working diligently with the most well known names in coffee roasting so you can make the best decision for your investment in making your coffee at home.
From growing or sourcing your own coffee beans, to finishing the pour over into that perfect cup of coffee, we understand the dedication and passion behind investing in your coffee. As the drink that starts your day and gives you the energy you need, why not make it an enjoyable experience as well?
Even after placing an order with us we will make sure that what you receive will meet all your expectations. If you ever have any questions or run into any problems we will be there to help!
A great cup of coffee is invaluable, let CoffeeRoast Co. help you find that perfect coffee roaster to help you explore the deep and rich flavor of coffee. Please feel free to contact us if you have any questions.See more
