If I could give no stars / minus I would!!!!!Unprofessional, do not trust them.Accident on 2nd June 2025 and it's now 9th September and still no courtesy vehicle despite the fact that their guaranteed payout!!!!Stressed me out for months offering Courtney vehicles and when they finally got me 1 it lasted a day as EML, ABS & TCS lights come on. So I had to drop it to the dealer to get repaired and no replacement given / offered!!!!Also almost got my vehicle crushed as they didn't even liaise with the recovery company to arrange collection/ inspection!Steer well clearComplaints department called me today at 4:55pm, I missed the call.Called back at 5:05pm and that dept had closed!!!! Clearly their agenda is not to help resolve or earn their money.They dont care about clients, go to a company that cares , these cowboys dont and should not be working in Insurance Claims as they DONT SUPPORT YOU!Moral of the story, always get legal cover and or claim off the 3rd party don't allow any Accident Management companies to get involved!
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Stop us if you’ve heard this before. Yet another company telling the world they’re different. Not like the competitors.
This time, it’s true. Cogent Hire really is a different kind of credit hire company.
We’re not a “we-don’t-trust-you-you-don’t-trust-us” kind of CHC. And we don’t want to be. We’ve seen the combative, litigious, long-winded and delayed way of doing things and it isn’t for us.
We set our own standards, and follow our own rules - checking the needs of our clients and only providing vehicles when they’re needed.
We use leading fraud prevention and claim validation technology to protect the insurers we work with, leading industry fraud experts to lower risks for everyone we work with, and protect ourselves - and you - from fraud.
We take pride in doing things the right way, from the initial contact through to arbitration. Unlike other CHCs, we view litigation as the very last resort, using Claimspace to make sure arbitration is done quickly, effectively, and with a binding and enforceable decision made by specialist credit hire barristers.
We do all this because we’re bored of the usual arm-wrestle between insurers and CHCs. It’s bad for us. It’s bad for you, It’s bad for policyholders. Most importantly, it’s bad for drivers.
So we set out to do something different. To be a different kind of credit hire company. A true, collaborative partnership. No hidden fees, no arguments over control, no resistance to change. Just sensible, open ways of working that put the policyholder’s needs first.
Beside insurers, with businesses, and for drivers.
Sounds like a better way of doing things, doesn’t it?See more
