Honestly I think at first my experience with cogent was an absolute joke as they didn't even ask me what vehicle I would have preferred from the fleet of vehicles they have. However when the courtesy came, it was a tiny Fiat 500Bare in mind I'm a guy who is 5ft 9 and don't wish to be squeezed into any vehicle even if it is a courtesy car.. I think at this point I just though they could have atleast had the decency to tell me if it was okay even if I had to wait for the courtesy to come Anyways after speaking to Stephanie, this was all sorted within 5 minutes and I wish everyone was as experienced and knowledgeable as her.She was amazing at sorting everything out quickly and also Meg who kept giving me follow up calls and checks ups to ensure everything was okayI understand every business has to make a profit but next time I advise asking customer which vehicle they would prefer but I know sales comes with everything in life, I did speak to a lady who kept saying well you could always upgrade and pay a daily discounted rate but that wasn't the case, we pay for option extras on our insurance policies for a reason and the least you could do as a company is offer what you have rather than saying oh well that is the ONLY vehicle available.. I just couldn't believe that a company who is trusted with providing hire vehicles has less that 5 cars available..it was as if they only had a limited minimum amount of vehicles that they actually wanted to use as courtesy vehicles whilst giving the more newer cars out for hire to make money/profit.If I hadn't spoken to Stephanie to sort everything out, I would have actually been really dissapointed with this whole.process and also the fact that Meg kept of giving me follow up calls and check ups, made me think okay maybe this is better and they do actually care alot about their customers which they do1 bit of advice for cogent would be, stop asking customers to do your jobs , for example information that has already been provided should not need to be provided 3-4 times again over and over.. I already gave permission for my bank account details to be used for.my excess protection and cash plus benefit to be paid i to the same account as well as the payout for.my vehicle but still.i kept getting emails because someone just couldn't be bothered checking if the details had already been submitted Advice to new customes, just ask to speak to Stephanie or Meg directly Forget wasting your time with anyone else as it's like being passed around like a parcel and going round and round in circlesWhole process without these 2 would have been a 2/10 but with them dealing with it it became a 8/10 Claim was settled within 2 weeks Keep up the great work guys
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Stop us if you’ve heard this before. Yet another company telling the world they’re different. Not like the competitors.
This time, it’s true. Cogent Hire really is a different kind of credit hire company.
We’re not a “we-don’t-trust-you-you-don’t-trust-us” kind of CHC. And we don’t want to be. We’ve seen the combative, litigious, long-winded and delayed way of doing things and it isn’t for us.
We set our own standards, and follow our own rules - checking the needs of our clients and only providing vehicles when they’re needed.
We use leading fraud prevention and claim validation technology to protect the insurers we work with, leading industry fraud experts to lower risks for everyone we work with, and protect ourselves - and you - from fraud.
We take pride in doing things the right way, from the initial contact through to arbitration. Unlike other CHCs, we view litigation as the very last resort, using Claimspace to make sure arbitration is done quickly, effectively, and with a binding and enforceable decision made by specialist credit hire barristers.
We do all this because we’re bored of the usual arm-wrestle between insurers and CHCs. It’s bad for us. It’s bad for you, It’s bad for policyholders. Most importantly, it’s bad for drivers.
So we set out to do something different. To be a different kind of credit hire company. A true, collaborative partnership. No hidden fees, no arguments over control, no resistance to change. Just sensible, open ways of working that put the policyholder’s needs first.
Beside insurers, with businesses, and for drivers.
Sounds like a better way of doing things, doesn’t it?See more
