I have given one star as that’s the minimum aloud. I ordered 7 items on prescription from my GP on the 24.12.25. I went to pick these up on the 27.12.25 from Otley Cohens chemist. I was given one back of items. When I got home I noticed only two items of what I had ordered. I assumed it was possibly the mistake of my GPs as Cohens had not said they had another bag of items which were delivered to them at the same time as the first bag. I GP confirmed they had sent the prescription to Cohens with the requested seven items. I went back to Cohens on the 2.1.26. The lady looked around the shop having viewed the information on their system. Eventually she brought another bag from the back saying they had become separated. This bag was in their store at the time I went to pick up on my first visit. There was no explanation as to how this was not given to me at the first visit. I said the words that I was disappointed as I had missed taking important medications. A blonde haired lady stood behind the serving lady who I was not in conversation with said “if you don’t like the service you can go somewhere else” That’s an horrendous thing to say to a customer at anytime. What motivates an assistant of a chemist to say such an abhorrent statement to a customer when it was they who had messed up. This lady should not be working in a customer faced position being that rude and nasty to an elderly customer just wanting their medication. I have since taken my custom to Boots. Train your staff in better customer service Cohens without customers you don’t have a business. I will report this to my GP surgery too. I am quite shocked with her response to be honest.
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Cohens Chemist – Your Trusted Local and Online Pharmacy
Cohens Chemist is one of the UK’s leading community and online pharmacies, proudly serving over 450,000 patients and dispensing more than 1 million prescriptions across 200+ branches nationwide. Established in 1980, we combine expert in-branch care with a powerful online pharmacy service, giving patients complete control over their healthcare—anytime, anywhere.
Our local pharmacies sit at the heart of communities, offering a wide range of NHS and private services, including repeat prescriptions, medication reviews, and health advice from fully qualified pharmacists. With myCohens, our all-in-one digital healthcare platform, patients can manage prescriptions, book GP appointments, and view vaccination records in one place—without needing to call their surgery.
Our online pharmacy makes repeat prescription ordering simple and convenient. Choose collection from your nearest branch or enjoy free nationwide home delivery. Whether you're near a branch or not, you can rely on Cohens for fast, reliable prescription services.
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