Location - Worsall Road TS15 9DDPharmacist failed to comply with the NHS 111 Minor Illness & Urgent Medicines Supply pathway. 1.8.25 My 18 yr old son was referred to Cohens pharmacy via nhs 111 for an urgent supply of medication. He arrived at the chemist to be advised the medication is not in stock therefore he would need to source it elsewhere. I called the chemist @ 16:26 to speak to the pharmacist and advised it was their responsibility to ensure medication is sought, further highlighting sections 10.7 to 10.8 of the above pathway including the pharmacist should contact an appropriate service, and must not ask the patient to call back nhs 111 themselves if they are unable to make the supply. The female pharmacist stated she was an out of area locum and had 1 member of staff supporting her, therefore did not have time to signpost/allocate referral to a pharmacy that did have the stock. Reiterated again this is not the guidance; I also informed her my son was neurodivergent and would not be able to take ownership of calling around pharmacies. Subsequently I had to re-refer via nhs 111 again to another pharmacy that did have the supply. I appreciate staff pressures I am health professional within the nhs myself however the lack of signposting/further support and putting the responsibility on the patient is very disappointing. Had I not worked in healthcare I wouldn’t have known what the process was, my son would have had to attend urgent care.
Claim your business profile now and gain access to all features and respond to customer reviews.
Cohens Chemist – Your Trusted Local and Online Pharmacy
Cohens Chemist is one of the UK’s leading community and online pharmacies, proudly serving over 450,000 patients and dispensing more than 1 million prescriptions across 200+ branches nationwide. Established in 1980, we combine expert in-branch care with a powerful online pharmacy service, giving patients complete control over their healthcare—anytime, anywhere.
Our local pharmacies sit at the heart of communities, offering a wide range of NHS and private services, including repeat prescriptions, medication reviews, and health advice from fully qualified pharmacists. With myCohens, our all-in-one digital healthcare platform, patients can manage prescriptions, book GP appointments, and view vaccination records in one place—without needing to call their surgery.
Our online pharmacy makes repeat prescription ordering simple and convenient. Choose collection from your nearest branch or enjoy free nationwide home delivery. Whether you're near a branch or not, you can rely on Cohens for fast, reliable prescription services.
Switching to Cohens Chemist is easy—just register online and choose your local pharmacy or opt for home delivery. Join thousands who trust Cohens Chemist for convenient, accessible, and high-quality healthcare.See more
