WARNING: The platform has taken $222,000 CAD from me after I received "Clean Play" confirmation! STAY AWAY FROM THIS SERVICE! This feels like theft, not a gaming experience. I am a genuine player who deposited $4,800 CAD and won my balance up to $222,000 CAD legally. Now, they have frozen ALL my funds and banned my account without any reason. Here are the clear facts supported by evidence: NO BONUS ABUSE: I played solely with my initial deposit. I did not use any deposit bonuses. The ONLY bonus I accessed was 150 free spins from a monthly leaderboard reward, which had no wagering requirements. LEGITIMATE GAMEPLAY: My winnings originated entirely from Slots and Live Casino games, with no sports bets involved. There is no possibility of "arbitrage" or "cheating". SINGLE ACCOUNT: I possess only one account and have never breached their multi-account policy. FULLY VERIFIED: I completed the entire KYC verification process through their third-party provider. My identity is real and verified. SUPPORT CONFIRMED MY STATUS: Before the ban, I consulted their live support regarding my withdrawal. Their representative reviewed my logs and assured me: "Given your approach to the game, I don't think you'll have any problems withdrawing funds. So you have nothing to worry about!" (Screenshot attached). THE ISSUE: Regardless of this confirmation, they abruptly banned my account and seized $222,000 CAD. No notification, no explanation—just a vague "Decision is final" message on Telegram. They gladly accept your money when you lose, but if you win significantly, they will take it away. I have preserved complete records of my betting history and chat logs. Update: I am presenting undeniable evidence that the platform is acting in bad faith to seize my rightful winnings of $222,000 CAD. The Platform's Claim: They blocked my account and voided my winnings, citing a failure in verification and claiming discrepancies in my data. The Truth (See Attached Evidence): This assertion is false. I have included the official verification log from the third-party provider used by the platform. Verification Status: "COMPLETED / APPROVED" The attached screenshot clearly indicates that my identity verification was fully processed and APPROVED by the third-party provider. All my documents were verified as authentic. The Contradiction: How can the platform claim "verification unsuccessful" when their own trusted partner marked me as Verified? If the third-party provider confirms my identity, there are no discrepancies. The platform is disregarding the third-party results solely because I won a significant amount ($222k). Malicious Intent: Prior to this ban, their support agent checked my account and stated: "Given your approach to the game... you have nothing to worry about." (Screenshot attached). Conclusion: The platform is using this clause as an excuse for theft. There is no verification failure, only a refusal to pay a winning player. My Demand: Since I have proven my verification was successful, the reason for the ban is invalid. I demand the immediate reopening of my account and the full payment of my balance.
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