My main issue lies with the customer support, which is severely lacking. I ordered a knife with a promised delivery by Christmas, but after receiving a tracking number, I was informed it hadn't shipped until days later. Despite multiple attempts to get updates, I was repeatedly told to wait. By the time I reached out again, it was too late for my intended gift. I ended up disputing the charge with my credit card company due to their unresponsiveness and failure to deliver.
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Cold Steel is an American corporation and seller of knives, swords and other edged weapons and tools based in Ventura, California.
