Absolutely terrible company to deal with. Ordered a cold plunge lite and couldnt get any communication from anyone for almost 4 weeks to then find out they take 6-8 weeks to ship. Why couldnt they just email me that info? Trying to cancel the order after realizing their customer service was horrible was a nightmare. Its been 2 months and I still dont have a full refund. I have called 8 times emailed over 20 times to 5 different individuals and sent messages to the website. It was impossible to get a refund for an item that never shipped. I couldnt imagine needing any warranty work. Now they want to not pay almost 200$ back on my refund because I need to pay their shopify fees. NO product was ever shipped to me. Im not kidding when I say its impossible to get ahold of the right person I had to go through 4 different levels of employees to get a refund and it took over 30 days to get "most" of my refund back on something that never even shipped. I would highly advise using a different company to order your cold plunge. The amount of follow up I had to do and calls and emails was absurd. I would still be out over 8K if I wasnt following up and demanding answers.
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