I rarely leave reviews, but after dealing with Coldture, I feel like I need to warn everyone about this company. My experience has been a nightmare from start to finish.I suffer from a shoulder injury and go to physio, gym and try all sorts of things to help with this daily pain I suffer from. I saw an ad on Facebook for this cold plunge tub, after doing extensive amounts of research I figured that this cold therapy would be helpful for my injury and Coldture had fantastic marketing so I decided to trust my purchase and support locally. WORST DECISION EVER! The marketing is fake, the prices are unnecessarily inflated for very cheap quality, I waited months to get the tub and then within 2 weeks the chiller was broken. I tried contacting them for weeks to get this fixed since I need it for my injury and spent thousands of dollars on this I expected a lot more. the responses are very generic " we're working on the issue" but then never hear from anybody again until I follow up and again, "working on the issue" I now use ice cubes which is so annoying having to prepare so much just to be able to use this cheap inflatable tub, this very expensive chiller sits there dead to this day. They have no address so I can't even go in to talk to someone, they pushed the "we're working on your issue" till I was past my return policy so I can't even return it now and am out thousands of dollars.If you are thinking of getting a cold plunge, go anywhere but Coldture, save your money and look at their reviews. Don't believe the fake marketing that lured me in, they take your money, send you junk, ignore any complaints or issues then make it impossible for a refund.
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