I saw several 1-star / bad reviews here. It is very unfortunate however I like to share my experience. I got the tub and chiller combo and got delivered promptly.2 boxes delivered and I assembled... and stupid me.. in the haste of excitement... I did not connect green to green and red to red ( I watched all the videos!!! ).. thus the unit was not working properly and the water in and out were reversed! I called Support... Lee called me back right away. ( He was in the middle of a baseball game! ) He was patient with me and walked me through the steps to ID the issues. He and I even jumped on Whatsapp video calls to sort things out so he can see the layouts/ connections etc!!! ( And it turned out it was an ID10T issue. its an "user" issue )I had to switch the hoses/ re-tape the Teflon tapes etc. and Lee called me back multiple times to make sure I was ok. I called him back when the hoses were re-installed and he went thru the steps again and he checked the chiller display info/ flow rate with me. And finally it was all settled! Throughout the calls Lee was patient, courteous and supportive. Our last video call I think it was around 7pm PST.. you can tell from the video background, it was late in Ontario and Lee was just as supportive and encouraging as our first call. Well...NOW...this is amazing customer service/ support. Coldture was there for me when I needed it the most!!!! Great quality products and with great customer support like this. Best combo and Simply amazing!! Lee was my hero!
Claim your business profile now and gain access to all features and respond to customer reviews.
